When the picture on the screen appeared, the Williamses saw one tower engulfed in thick, rolling smoke. Then they witnessed the plane strike the second tower. Williams immediately began calling and paging his son, but got no response. Soon about 30 of Brian’s relatives and friends filled the living room, frantically making calls in search of information. “It was like some kind of communications center,” Williams said. “Everybody’s phone had a certain ring, and they were all ringing.”

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They didn’t know it then, but Brian was in a particularly vulnerable position. His office was in the north tower, the first one hit, on the 104th floor. The Boeing 767 piloted by the terrorists slammed into the tower’s 96th floor, all but sealing the fate of people in the floors above. Because the Williamses couldn’t get any answers immediately, they traveled to New York City to search for Brian.

They stayed in his apartment as they distributed pictures of him and gave authorities DNA samples for the possible identification of Brian. Hope surged when Brian’s name was on a Web site purporting to list the names of people who survived the calamity. But the information was wrong and, as time went by with no word, “we knew what was inevitable,” Williams said. He and his wife returned home within the week. Then early in October 2001, Edgewood police knocked on their door to tell them some of their son’s remains had been identified.

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Using local law-enforcement officers to break the news is the protocol established by the office of the Chief Medical Examiner of the City of New York, which says authorities have collected 19,893 human remains so far — including nine discovered Monday on scaffolding of a building just south of where the World Trade Center stood. The office has used the remains to identify 1,521 of the 2,792 people who died. It’s a sad business, but Williams says he’s been impressed with the counseling and financial aid available to families of victims from a number of sources.